Troubleshooting Guide

//Troubleshooting Guide
Troubleshooting Guide 2018-02-23T21:50:03+00:00

The hearing aid is not working at all

  1. Check that the hearing aid is in the on position and that the volume is turned up.
  2. Check that the battery is working by using a battery tester. Also check that the battery is the correct size and that it is inserted properly into the hearing aid.
  3. Clean the hearing aid and/or ear mold. Inspect all the openings to make sure that they are not plugged with earwax.

The hearing aid is whistling (feedback)

  1. Make sure the hearing aid or the ear mold is inserted properly.
  2. Lower the volume if it is set too high.
  3. Remove scarf or hat that may be covering the hearing aid. Sound can bounce off of these objects and return to the hearing aid and cause feedback.
  4. Feedback can also occur if the hearing aid or ear mold no longer fits snugly into the ear. Over time, the size and shape of the ear changes and hearing aids and ear molds might become loose. Contact us if you suspect that the hearing aid or ear mold no longer fit well.
  5. Full compacted wax in ear.

Decreased volume

  1. Check battery
  2. If the battery or the hearing aids are cold, allow them to gradually return to room temperature.
  3. Check ear mold and the ear mold tubing to be sure that they are not blocked with wax or moisture. Also inspect all the openings of the hearing aid to be sure that they are not blocked also. Clean the hearing aid or ear mold if necessary.
  4. Replace wax guard

Distorted sound

  1. Do the same things as you would for decreased volume above.

Short battery life

  1. Do not leave the battery in the hearing aid overnight.
  2. Do not leave the batteries in excessive heat or moisture. Store them in a cool, dry place.
  3. Correct any feedback/whistling problems. If the hearing aid is allowed to feedback, the battery will drain much faster.

The hearing aid doesn’t work with the telephone

  1. Check that the hearing aid is in the “T” position if it has a “T” switch.
  2. Center the earpiece of the telephone over the hearing aid.
  3. Turn the volume of the hearing aid up.

Some hearing aids do not have a special switch for the telephone. If that is the case, hold the telephone over the hearing aid, but not touching the hearing aid. A small air space should be left between the hearing aid and the telephone. If the hearing aid continues to feedback (whistle) after all the above steps have been done, contact us as additional adjustments may need to be made to the hearing aid.